Welcome to www.hiheelworld.com, we would like to thank you for shopping with us! By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then please contact us at email@example.com before placing an order with us.
1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
2.1 All the price is included shipping fee, but we don't take the tax of your importing to your country.
2.2 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an E-mail about order confirmation, detailing the products you have ordered.
2.3 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We can accept credit/debit card, pay pal, western union and bank transfer as payment.
4. Cancell and refund/replace
4.1 How do I return or exchange an item?
The products sold on this site are best quality products sale on the market. We are absolutely confident that you will be happy with your purchase from us because each piece is inspected by hand for quality. however, that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction in our products and services is our top priority. If for any reason, you are not content with your purchase. please contact us via email: firstname.lastname@example.org, We will then provide instruction on where to return your shippment.
Note: You must contact us within 7 days of receipt for exchange or refund. Items should be returned new, unused and with all garment tags still attached. Please return the products at your own expense and provide us with a tracking number in order to the refund/replacement to be issued. Please kindly include the following information when you contact us. This will expedite the processing of your return. 1),Your order number, your full name 2),A list of the product(s) to be exchanged or refunded 3),The reason for the return of the products Thank you for your Cooperation
4.2 Will I be refunded the full value of my order?
Return for exchange, we do not charge extra fees, we accept exchange for different styles, customer need pay the price difference if the items price higher than the one you returned.
Return for refund, We do not charge a restocking fee but in such cases, but we wont refund you the shipping fee we have paid for you and the bank fee for your original payment.so the refund will minus $50 for the shipping fee and handling fee which is 10% of the price. We will make refund to the card or account you paid with, it may take 7 business days to process after we receive the returned goods.
All correctly returned products will either be refunded to the purchaser's credit card or pay pal account, and will exclude shipping costs. customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. Please be aware that it can take up to 10 days for the refund to appear in your account.
4.3 how to cancel my order?
If you wish to cancel your order: please notifying us by email: email@example.com before we have dispatched the goods to you, We can not cancel the order once it been shipped out.
if customer find there are some defect or broken on item, we provide replacement or refund, but Return request must be no later than 3 business days from the day you received it.(When you received goods, and find defective items, you should tell us in next 3 days. With a long time, we can not verify defective item is we provide , or broken by customer. So it is difficult to adjudge who charge liability.) Upon receipt of the goods we will give you a refund of the amount paid or an exchange credit as required.
The rights to return the goods to us will not apply in the following conditions: - in the event that the product has been used, the products is broken by yourself.